DIE WERTSCHÄTZUNGSKETTE
(THE APPRECIATION CHAIN)
WHY WE CAN’T AFFORD TO HAVE BOSSES WHO LACK EMPATHY
by Sven H. Korndörffer
What do people expect from leadership? Whether in management, politics or any other realm with leadership roles, the answer is always the same: people want to be seen.
In his book, Sven H. Korndörffer sets out the conviction that appreciation is the basis of all value creation, a management logic that is still often met with scepticism in the metrics-driven world of top management. People want to be led by people. As Chair of “Wertekommission – Initiative Werte Bewusste Führung” (Values Commission – Initiative for Values Conscious Leadership), the author is aware that most leaders have solid core values and want to make decisions guided by those values. The issue is the gap between this desire and their actual behaviour, a gap that only widens as the pressure to succeed mounts. It is precisely at this crossroads where leaders earn their credibility – or lose it.
ECON Verlag
(ULLSTEIN Buchverlage)
Published February 2024
manager magazin bestseller March 2024
288 pages
ISBN: 9783430211048
Hardcover: €24.99
E-Book (ePub): €20.99
“Die Wertschätzungskette” (The appreciation chain)
is available from Amazon, Thalia or your local bookstore.
WHAT READERS THINK

»This book is deeply valuable. It illustrates the importance of values-based leadership from a practical perspective in a clear and entertaining way, ALIGNING WITH EXTENSIVE RESEARCH ON TRANSFORMATIONAL AND AUTHENTIC LEADERSHIP .«
PROF. DR CLAUDIA PEUS
Senior Vice President at TU Munich and Director of the TUM Institute for LifeLong Learning

»Sven Korndörffer captures exactly how I feel. As a hotelier, I know the VALUE OF HIGH-QUALITY INTERACTIONS AND THE IMPORTANCE OF EMOTIONAL INTELLIGENCE FOR ACHIEVING THAT QUALITY. The author explores this particular facet of leadership in a wonderful and thoughtful manner. An excellent read for all leaders who want to achieve top performance with their teams in a truly sustainable way.«
FRANK MARRENBACH
CEO | Managing Partner of Althoff Hotels

»Through many encounters at the Values Commission, Sven Korndörffer has grown dear to me. That made me all the more curious to read about the appreciation chain. My conclusion: with his keen mind, fine writing and very personal observations, Sven reinforces his appeal to always BE, OR BECOME, AN APPRECIATIVE AND RESPECTFUL LEADER. As simple as this insight may seem, the consequences are far-reaching and highly relevant. Imagine if not only executives and not just those in companies followed this appeal – the world would be a better place.«
ALEXANDER BIRKEN
Chairman of the Supervisory Board of the Otto Groupn

»Sven Korndörffer provides a wonderful and intensive exploration of the human factor: Numbers alone don’t make success stories; LEADERS WITH A STRONG CHARACTER are key to the long-lasting success of a company.«
PROF. DR CORDULA MECKENSTOCK
Honorary Professor at Leipzig University for International Criminal Law and Compliance

»Leadership is challenging, and so is writing a book about it – especially if the goal is to create something more than just a straightforward guide or, worse, a justification of one’s own leadership principles. Sven Korndörffer has met this challenge head on and successfully avoided both of these pitfalls. His book encourages reflection, engages its readers and inspires them – in a likeable way – to become better leaders as well as helping them to avoid mistakes. Intertwined in his writing is a principle that is also central to me: A COOL HEAD, A WARM HEART AND WORKING HANDS.«
PROF. DR BURKHARD SCHWENKER
Senior Fellow at Roland Berger GmbH

»Sven Korndörffer is inspired in his actions by Pestalozzi’s guiding principles. Figuratively speaking, FOR HIM, A GOOD LEADER POSSESSES HEAD, HAND AND HEART. Or, in other words, intelligence, professional skills in their area of expertise and a high degree of empathy.«
DR WOLF SCHUMACHER
Chair of the Supervisory Board of BayernLB

»Sven Korndörffer makes a convincing case for VALUES-BASED LEADERSHIP AS THE SOUL AND FUTURE OF AN ORGANISATION. Diversity and digital transformation require empathy, transparency and leaders taking a clear stance. I found it an engaging and enjoyable read.«
DR WIEBKE ANKERSEN
Executive Director of the AllBright Foundation, Berlin

»While everyone’s talking about AI, Sven Korndörffer impressively demonstrates that EMPATHY AND APPRECIATION ARE IMPERATIVE FOR BUSINESS SUCCESS – both within and outside a company.«
PROF. DR HARALD BIERMANN
President of the Haus der Geschichte Foundation
PUBLICATIONS
PODCASTS
Sven H. Korndörffer is a frequent guest on podcasts covering corporate communications, leadership, and values. His contributions on these topics can be accessed directly here. (Please note that all recordings are only available in German.)
Mut zur Menschlichkeit
Episode 31 of the podcast series
»IN ARBEIT – Der expertiv Podcast«
with expertiv im Netz
05.12.2025
»Wer führen will, muss fühlen können« –
Im Gespräch mit Sven H. Korndörffer, Vorsitzender der Wertekommission
Episode 5 of the podcast series
»Handwerk & Haltung«
with Matthias Vickermann & Jessica Sander
30.07.2025
Sven Korndörffer – Der Wertschätzer –
Warum ein Handschlag Leben verändern kann
Episode of the podcast series
»Lebenslauf unzensiert«
with Al Dente Entertainment
22.02.2025
Die Wertschätzungskette:
empathisch zum Erfolg
Podcast of
»BayernLB«
with Anne Stettner
2024
Werte und Wertschätzung
mit Sven H. Korndörffer
Episode 130 of the podcast seriese
»LinkedIn Lounge«
with Marina Zayats & Tomas Herzberger
16.06.2024
Spotify
Website LinkedIn Lounge
Sven H. Korndörffer: »Chefs ohne Empathie können wir uns nicht länger leisten!«
Episode 60 of the podcast series
»27 Minuten Input – 100 Jahre Output«
with Andrea Kummer
08.05.2024
Wertschätzung am Arbeitsplatz:
Das Erfolgsrezept für jedes Untermehmen
Episode of the podcast seriese
»Hamburg am Morgen – Dein Update für die Hansestadt«
with Marzel Becker
20.04.2024
Chat Club mit Sven H. Korndörffer
Episode 35 of the podcast series
»Chat Club by London Speaker Bureau –
Keynote Speaker im Gespräch«
with Roland Vestring
28.03.2024
Sven Korndörffer: Warum wertschätzende Führung Grundlage jeder Wertschöpfung ist!
Episode of the podcast series
»Gewinn mit Sinn«
with Jürgen Schöntauf
21.03.2024
Spotify
Website Jürgen Schöntauf
Zu Gast: Sven Korndörffer
Episode of the podcast series
»Werte & Leadership«
with Andrea Rexer
06.03.2024
Spotify
Website WERTEKOMMISSION
Vom Wert der Wertschätzung –
mit Sven H. Korndörffer
Episode 64 of the podcast series
»Positiv Führen«
with Christian Thiele
12.02.2024
Spotify
Website Christian Thiele
Warum eine werteorientierte und wertschätzende Führung unerlässlich ist
Episode of the podcast series
»Endlich erfüllt arbeiten –
Dein Podcast für Karriere und berufliches Ankommen«
with Jannike Stöhr
07.02.2024
Zum Glück gibts Sven Korndörffer, den Vorsitzenden der Wertekommission
Episode 3 of the podcast series
»Zum Glück gibts Werte – Inspiration für Job, Life und Leadership«
with Maike van den Boom
13.11.2020
Werte schaffen Wertschöpfung
Episode 21 of the podcast series
»Happy at Work«
with Laurenz Menzinger
28.09.2020
PUBLICATIONS
EXPERT ARTICLES
Explore a curated selection of press articles, interviews, and media contributions by Sven H. Korndörffer.
(Please note that all articles and recordings are only available in German.)
Jahrbuch „Best of 2025 – Ausblick 2026“
Medium: Die Mediaagenturen e.V.
Publisher: Klaus-Peter Schulz, Geschäftsführer Die Mediaagenturen e.V.
Date: December 2025
Format: Expert article
Topic: AI and social responsibility
Listed as: „Sven H. Korndörffer, Public Affairs-Experte“
Korndörffer startet mit eigener Kommunikationsberatung
Medium: PR-Journal
Date: December 2024
Format: Press release
Listed as: „Sven H. Korndörffer, Kommunikationsexperte mit jahrzehntelanger Führungserfahrung in Bankenkonzernen“
Führungskräftekommunikation: Macht und Werte
Medium: prmagazin
Date: Edition December 2024 / January 2025
Format: Expert article
Listed as: „Sven H. Korndörffer, Vorstandschef der Wertekommission und Gründer der Korndörffer Kommunikationsberatung“
Wertschätzung ist die Basis von Wertschöpfung
Medium: DDIM – Dachgesellschaft Deutsches Interim Management
Date: December 2024
Format: Interview on the occasion of the keynote at the DDIM.kongress 2024
Listed as: „Sven H. Korndörffer, Keynote Speaker beim DDIM.kongress 2024“
Unternehmenskultur & Wertschätzung
Medium: BayernLB „Fortschritt“-Magazin
Date: 2024
Format: Expert article published in a corporate magazine
Listed as: „Sven H. Korndörffer, Vorstandsvorsitzender der Wertekommission“
„Haben wir in Deutschland ein Wertschätzungsproblem, Herr Korndörffer?“
Medium: Mannheimer Morgen
Date: May 2024
Format: Guest column
Listed as: „Gastautor Sven Korndörffer“
Note: Article behind a paywall
Empathie über Profit
Medium: Human Resources Manager
Date: April 2024
Format: Book review “Die Wertschätzungskette”
Listed as: „Sven Korndörffer, Vorsitzender der Wertekommission“
Die Wertschätzungskette (The Appreciation Chain) – Chapter Credibility
Medium: WirtschaftsWoche Management-Blog
Date: February 2024
Format: Excerpt from the book
Listed as: „Sven Korndörffer, Vorsitzender des Vorstands Wertekommission“
Wertschätzung unterlegt erst Wertschöpfung
Medium: PR-Journal
Date: January 2024
Format: Book presentation & interview
Listed as: „Sven Korndörffer, früherer Bereichsvorstand für die Konzernkommunikation der Commerzbank“
PUBLICATIONS
BOOK CONTRIBUTIONS
Machtgebiete – Was Managerinnen erleben und wie sie gegenhalten
Publisher: Campus Verlag
Date: 2025
Editors: Anna Sophie Herken, Christina Sontheim-Leven, Bettina Weiguny
Format: Book contribution
In this highly acclaimed anthology on women in leadership positions in German business, Sven H. Korndörffer was among the few male contributors invited to share his perspective – a testament to the belief that values-based leadership transcends gender and is ultimately defined by mindset.
PUBLICATIONS
VOLUNTEERING
Sven H. Korndörffer has been leveraging his extensive expertise at the interface
of business, culture, and communication for many years.
Wertekommission
Organization: Wertekommission – Initiative Werte Bewusste Führung e. V.
Founded: 2005
Function: Chairman of the Executive Board
For more than 21 years, the Wertekommission (German Values Commission) has been driving an ongoing dialogue on the role and relevance of values in business across industries and organizational levels. By fostering public awareness and thought leadership on this important topic, it encourages executives and decision-makers to lead by example and embed values-based leadership in their organizations.
The Wertekommission identifies trust, responsibility, integrity, respect, courage, and sustainability as the core values of responsible business leadership. These principles form both the foundation and the focal point of the dialogue it continues to advance, shaping the future of values-driven management and corporate culture.
Initiative 18
Organization: Initiative 18 – Free, safe and sustainable media e. V.
Function: Co-Founder
(in his capacity as Chairman of the Executive Board of the Wertekommission)
The initiative is committed to establishing free, secure, and sustainable media as the 18th Sustainable Development Goal of the United Nations. Sven H. Korndörffer is among the founding members of the initiative, alongside senior executives from the Omnicom Media Group, the Funke Media Group, Die Mediaagenturen, and other prominent organizations.
Freunde des Museums Wiesbaden
Organization: Freunde des Museums Wiesbaden e. V. – Förderverein des Hessischen Landesmuseums für Kunst und Natur
Function: Chair of the Board of Trustees
Freunde des Museums Wiesbaden (Friends of Museum Wiesbaden) act as a link between the museum and the wider community. They support exhibitions, facilitate the acquisition of significant works of art, and foster cultural education for children and young people, enabling them to develop their creativity through direct encounters with works of art and objects from the natural sciences.
PR Report Awards
Function: Member of the Award Jury
The PR Report Awards honor outstanding communication campaigns, consulting firms, communications professionals, and Young Professionals of the Year. The renowned jury comprises nearly 40 experts from the industry and assesses entries across 30 categories through a two-stage evaluation process.
Deutscher Journalistenpreis
Function: Member of the Award Jury
The Deutsche Journalistenpreis (German Journalism Award) recognizes outstanding journalistic contributions on business and financial topics across German-language print and online media. Award recipients are selected through a multi-stage, anonymized jury process by publishers, editors-in-chief, senior editorial leaders from leading media organizations, and prominent representatives from academia and business.
PUBLICATIONS
NEWS
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